Delete your Rentroom account and data
Use this form to request deletion of your Rentroom account and associated personal data. You do not need to reinstall the app or sign in to send a request.
This is a support-reviewed request, not immediate deletion. Our team will contact you at your account email to confirm you control the account before taking action. Submitting someone else's email does not close their account.
What happens when your request is processed
After identity confirmation, support will arrange deletion of the account and associated personal data, including profile/contact information and saved properties, and review your listings, uploaded content, messages and other associated records. This process is intended to delete data, not simply freeze or deactivate your account.
Records needed for legal obligations, security or fraud prevention, or an unresolved booking, payment or dispute may need to be retained. Support will explain any exception and applicable retention when reviewing your request. Backup copies may remain until the relevant backup cycle ends. Deleting the app from your phone alone does not delete the account.
You can also request deletion by emailing rentroomhelp@gmail.com from your account email with the subject “Rentroom account deletion”. Do not send passwords or identity documents with the initial request.